In today’s customer-centric world, effective call handling is crucial for maintaining customer satisfaction and driving business success. At Vertico BPO and LPO Services, we provide comprehensive call handling and administration services designed to meet the diverse needs of a particular business. Our expert team is a dedicated call-handling partner for Duncan Lewis, one of the UK’s leading law firms and ensures every call is handled professionally and efficiently, providing a vital link between clients and the expertise they need. Our services include:
Customer Service Support
At Vertico, our call-handling team is the first point of contact for all incoming calls. We pride ourselves on delivering exceptional customer service, ensuring that every enquiry is handled in accordance with business procedures and with professionalism, efficiency and care. We are significantly experienced at managing high volume of calls effectively, providing clients with a seamless and positive experience.
New Client Allocations
Our call-handling team plays a crucial role in welcoming new clients to our business partners, such as Duncan Lewis Solicitors. In accordance with company procedures, we gather key information and allocate clients or third party callers to the appropriate legal teams to action. Our assistance ensures that for prospective new client callers - their journey begins smoothly and professionally.
A Front Voice for Business
As the front voice of a prominent UK law firm, our team members are trained to represent the values and professionalism of both the businesses it serves and the clients it handles. Become a member of the Vertico’s Call Handling Team and be a part of a dynamic team that delivers outstanding client and third party support while representing a leading legal brand.
Efficient & Reliable Administration Services
We provide comprehensive administration services that are integral to the smooth operation of Duncan Lewis Solicitors and other businesses. We expertly assist with tasks such as incoming post allocation in a fully digital, paperless environment and also assist with essential legal support services including quality reviews, document reviews and secretarial assistance that are vital to client’s cases. By streaming these processes, our support enables the delivery of exceptional legal outcomes while maintaining operational efficiency.
Our Services
Information Technology
The pace at which digitalization is progressing, it’s of paramount importance to make sure that a company has a strong IT infrastructure and a well-equipped...Read more
Call Handling & Administration
In today’s customer-centric world, effective call handling is crucial for maintaining customer satisfaction and driving business success. At Vertico BPO and LPO Services...Read more
Financial Billing
At Vertico BPO and LPO Services Pvt Ltd, we specialise in providing expert legal aid cost drafting services tailored to the needs of legal professionals across the UK...Read more
Human Resource
The HR function supports the delivery of the company’s business plans and ambitions by developing an HR strategy that aligns with the company’s strategic aims. By focusing on talent acquisition...Read more
LPO Legal Casework Support
In the ever-evolving legal landscape, the delivery of legal casework support with excellence in a manner that also maintains quality, efficiency and minimises costs is paramount...Read more
Grow With Us
At Vertico BPO and LPO Services Pvt. Ltd., we believe in nurturing talent and providing a platform for continuous development. Your success is our success. Let's grow together!
Know current vacancyCertified Excellence
Vertico BPO & LPO Services proudly achieves multiple ISO certifications and Cyber Essentials & Cyber Essentials Plus!
- ISO 9001 – Quality Management System ensuring customer satisfaction & service excellence.
- ISO 31000 – Comprehensive Risk Management framework.
- ISO 27001 – Information Security Management, ensuring data protection & security.
- ISO 27701 – Data Privacy framework supporting UK GDPR & global compliance.
- ISO 22301 – Business Continuity Management System to safeguard operations & ensure resilience.
- Cyber Essentials & Cyber Essentials Plus – Strengthening cybersecurity & protection against cyber threats.
