About Us

Vertico BPO and LPO Services

Headquartered in Hyderabad, Vertico BPO and LPO Services Private Limited is an Indian-based subsidiary company that is owned by top-tier UK national law firm – Duncan Lewis Solicitors. The company began its operations in 2018, and in today’s space where administrative efficiency and smooth coordination are the key factors to success, Vertico BPO and LPO Services is one of the emerging companies in outsourcing office solutions and catering to administrative and technical needs. All services provided from the crux of the company’s operations which affect advancement and realisation of company goals.

Client satisfaction and providing assistance at every step is the focal point on which Vertico BPO and LPO Services functions and therefore, dedicated departments exist for broad facets –these include IT Support, Finance & HR Support, Legal Casework Support, Call Handling and Administration Support Services.

Our Vision

To be pioneers in the field of outsourcing office solutions and to constantly strive to create new and innovative solutions which do not adhere to the done and dusted routines but always edging towards something new, positive and exuberant.

Our Mission

To expand our reach beyond what it is at present. We want to establish a mark for ourselves in the market and carve ourselves a special niche which enables productivity and efficiency. A slow and gradual pace towards our targets and goals afford us the one thing that lacks in the market, taking a step back and reflecting on how we could have done something better and implementing new forms and procedures which become standard industry practices.

Director’s Message

Dear friends,

it gives me immense pleasure to report the success Vertico BPO and LPO Services Private Limited has had since its inception. Outsourcing office solutions are no easy task and managing the flow of information between teams is often a stressful job but one which we all persevere to do with the utmost regard.

The aim of the company has always been fulfilling its goals along with that of the client. Innovation and a broad mind set are two key factors which Vertico BPO and LPO Services has worked on tirelessly to master which in turn has enabled us to provide radical and industry oriented specialised office needs.

The policy of the organisation has always been to maximise employee productivity and give each individual a chance to showcase their skills and talents. Vertico BPO and LPO Services provides a holistic work environment where individuals grow both in the personal as well as in their professional lives. The presence of a strong Human Resource Department further helps us to achieve our goals and ensures employee satisfaction and also the development of a healthy bond with the company.

What the future holds is up to us and our efforts. The inclusion of Duncan Lewis since 2018 into our portfolio has proved to be a significant entry into the market and establishing a well-deserved spot for ourselves. Now, only by combining our will, dedication and every last drop of sweat and effort can we work towards the common objective of Vertico’s bright, prestigious and prosperous future.

Vertico BPO and LPO Services

Our Services

Information Technology

The pace at which digitalization is progressing, it’s of paramount importance to make sure that a company has a strong IT infrastructure and a well-equipped...Read more

Call Handling & Administration

In today’s customer-centric world, effective call handling is crucial for maintaining customer satisfaction and driving business success. At Vertico BPO and LPO Services...Read more

Financial Billing

At Vertico BPO and LPO Services Pvt Ltd, we specialise in providing expert legal aid cost drafting services tailored to the needs of legal professionals across the UK...Read more

Human Resource

The HR function supports the delivery of the company’s business plans and ambitions by developing an HR strategy that aligns with the company’s strategic aims. By focusing on talent acquisition...Read more

LPO Legal Casework Support

In the ever-evolving legal landscape, the delivery of legal casework support with excellence in a manner that also maintains quality, efficiency and minimises costs is paramount...Read more

Grow With Us

At Vertico BPO and LPO Services Pvt. Ltd., we believe in nurturing talent and providing a platform for continuous development. Your success is our success. Let's grow together!

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Certified Excellence

Vertico BPO & LPO Services proudly achieves multiple ISO certifications and Cyber Essentials & Cyber Essentials Plus!

  • ISO 9001 – Quality Management System ensuring customer satisfaction & service excellence.
  • ISO 31000 – Comprehensive Risk Management framework.
  • ISO 27001 – Information Security Management, ensuring data protection & security.
  • ISO 27701 – Data Privacy framework supporting UK GDPR & global compliance.
  • ISO 22301 – Business Continuity Management System to safeguard operations & ensure resilience.
  • Cyber Essentials & Cyber Essentials Plus – Strengthening cybersecurity & protection against cyber threats.
ISO certifications